Wednesday, February 9, 2011

3 Reasons why management need to focus on leadership and review organisational focuses and strategy.

3 Reasons why management need to focus on leadership and review organisational focuses and strategy.


1. Effective Organisations and Leaders Have Higher Retention

Infinity Performance Solutions consulting and training programs will help you and your organization by:
·         Developing the hidden talents of individuals and teams
·         Teaching your executive leaders the power of empathy
·         Creating an environment of respect, trust, and mutual support
·         Focusing leadership on change that can improve retention
·         Encouraging open communication

“A Gallup Organization study of two million employees at seven hundred companies found that how long an employee stays at a company and how productive she or he is there is determined by their relationship with their immediate boss.”

 Your competitors are not just trying to lure your customers, but your top employees and managers as well with promises of bigger salaries and better benefits. At the same time, your customers are demanding better and faster products and services. If your leaders and associates aren't happy, they are not likely to make your customers happy.

Your company’s years of investment in growth and industry leadership can be overcome without a concerted effort to improve leadership skills. This is the area where EI will help to improve the performance of your organization by increasing employee retention, customer retention, and ultimately shareholder value.

  2. Effective Organisations and Leaders Are More Productive

Leadership and Organisational development is about training prospective leaders to deal successfully with other people, to manage themselves, and to motivate others by understanding their own feelings and appropriately responding to the everyday environment. Ineffective strategies in the workplace are the most common cause of productivity decreases and Infinity Performance Solutions training is focused on eliminating these destructive behaviours.

Top performing sales clerks are 12 times more productive than those at the bottom and 85 percent more productive than an average performer. About one-third of this difference is due to technical skill and cognitive ability while two-thirds is due to emotional competence (Goleman, 1998).

An executive leadership development strategy should be a top priority of any company, and by incorporating effective leadership and organisational development into the training culture, the organization can enjoy higher productivity.

3. Effective Organisations and Leaders Exemplify Greater Customer Service:

Customers are impressed with energized employees and with companies that “walk the talk” in the area of leadership development. In fact they more often than not demand it. Excellent customer service turns new customers into repeat customers.  Organisational and leadership training enable corporations to enhance their image in the eyes of their customers and, as a result, increase repeat business.  

The reasons for losing customers and clients are 70% EQ-related (e.g., didn’t like that company’s customer service) (Forum Corporation on Manufacturing and Service Companies, 1989 – 1995).

Employees need support and leadership because customer service starts at the top.  Every management decision makes employees' lives easier or ties their hands.  If your management focus is on creating a company culture of service, you must motivate, train, and enable your leaders to deliver excellent customer service. Infinity Performance Solutions leadership development programs help your professional staff make this kind of positive contribution to the company image and value.


Visit Us at http://www.ipsgroup.com.au/